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Return Policy

Returns: 
Our policy lasts 30 days. If 30 days have gone by since your shipment has arrived, unfortunately, we can’t offer you a refund or exchange.

Please note - if you email our customer support during the weekends, you will receive a response on the next business day. 

If an order has been processed, it may not be cancelled for shipment. In the scenario that you would like to cancel a processed order, please send us an email, or wait for the product to arrive and you may then send it back to our returns department following the return and refund policy.

We offer a 30 Day Money-Back Guarantee on all orders.

Buyers must cover return shipping and handling costs, as there will be no refund or re-stocking fee.

Returned items must be shipped with the original packaging and as you received them.

If you would like to return an item, please email our support team at support@nubacareusa.com so we can begin the process. After you have contacted us, please ship the item you wish to return to us, and we will process your refund within 3-10 business days.

 

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